Return, Refund & Cancellation Policy

At AE Stores, customer satisfaction is important to us. We strive to provide high-quality products and a seamless shopping experience. This Return, Refund & Cancellation Policy outlines the conditions under which returns, refunds, replacements, and order cancellations may be processed.

Please read this policy carefully before placing an order.

Customers may request cancellation of an order before it has been processed or shipped.

Cancellation Guidelines:

• Orders can be cancelled before dispatch from our warehouse
• Once an order has been shipped, cancellation requests cannot be accepted
• Refunds for eligible cancelled orders will be processed through the original payment method
• Processing charges, if any, may be deducted where applicable

To request an order cancellation, please contact our customer support team as soon as possible.

We accept returns for eligible products if they meet the conditions outlined below.

Products may be eligible for return if:

• The product received is damaged during transit
• The product received is defective or unusable
• An incorrect product was delivered
• The product is missing items or components

Products may not be eligible for return if:

• The product has been used or opened
• The original packaging is damaged or missing
• The return request is made after the eligible return period
• The product falls under non-returnable categories such as personal care, hygiene products, consumables, or products specifically marked as non-returnable

To initiate a return request, customers must contact our support team within the applicable return period.

The return request should include:

• Order Number
• Product Name
• Reason for Return
• Photographs of the product and packaging (if damaged or defective)

Once the request is reviewed and approved, further return instructions will be provided.

Refunds are issued only after the returned product has been received and successfully inspected by our team.

Refund Eligibility:

• Approved returns due to damage, defects, or incorrect products
• Cancelled orders that have not yet been shipped
• Orders that cannot be fulfilled by AE Stores

Refund Information:

• Refunds will be processed through the original payment method whenever possible
• Refund processing times may vary depending on banks and payment providers
• Shipping charges may not be refundable unless the error was caused by AE Stores